Return Policy

Effective Date: December 10, 2024

At Dynasonali, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return process. Please read our Return Policy carefully to understand the conditions and procedure for returning your items.

1. Eligibility for Returns

We offer a 30-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • Condition of the Product:

    • The item must be unused, undamaged, and in original condition. It should not show any signs of wear, use, or alteration. This includes products that have been assembled, installed, or modified in any way.
    • If the item is a decor piece, furniture, or accessory, it must be free from any signs of use, including but not limited to: stains, scratches, marks, or missing parts.

  • Original Packaging:

    • Items must be returned in their original packaging with all original tags, labels, and accessories. Please include any manuals, warranties, or other materials that came with the product. The packaging should also be in good condition to ensure the safe return of the item.
    • We recommend keeping the original packaging for at least 30 days after your purchase, as it helps in the safe and easy return of products.

  • Proof of Purchase:

    • To initiate a return, you must provide proof of purchase, such as an order number, receipt, or email confirmation. This helps us identify your order and expedite the return process.

2. Non-Returnable Items

Certain products are not eligible for return. These items include:

  • Custom or Personalized Items: Any products that have been customized or personalized to your specifications (e.g., monogrammed items, custom furniture) cannot be returned.
  • Sale, Clearance, or Final Sale Items: Items marked as “final sale” or purchased at a discounted price are non-returnable.
  • Gift Cards: Gift cards and similar items cannot be returned or refunded.
  • Used or Altered Items: Any item that has been used, damaged, or altered in any way will not be accepted for return.
  • Furniture Assembly: Items that have been partially or fully assembled cannot be returned unless they are defective.

3. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Our Customer Service: Email us at info@dynasonali.com or call our customer service team at (810) 420-0353 to request a return authorization. Include your order number, product details, and the reason for your return.
  • Return Authorization: Once we receive your return request, we will send you a return authorization and detailed instructions on how to send back your item.
  • Packaging: Carefully pack the item in its original packaging. If you no longer have the original packaging, we ask that you use a secure alternative to prevent damage during return shipping. Ensure the item is properly protected, and include a copy of your return authorization.
  • Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect. We recommend using a traceable and insured shipping method to ensure the safe return of the item.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will process a refund to the original payment method. Please note that refunds may take 5-10 business days to appear in your account, depending on your payment provider and bank processing times.
  • Exchanges: If you prefer an exchange instead of a refund, we will be happy to assist you in arranging this. If the product you wish to exchange for is available, we will ship the new item to you once we receive the returned item.

Important Notes:

  • If the returned item is not in the condition described above or does not meet our return policy criteria, we may deny the return or issue a partial refund.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please notify us immediately by contacting info@dynasonali.com or calling (810) 420-0353. We will provide you with a prepaid return label and process your return or exchange at no additional cost to you. Please keep the original packaging and take photos of any visible damage to expedite the claims process.

6. Late Returns

Returns that are postmarked after the 30-day return window will not be accepted unless the item is defective or there is an issue on our part. If you have any issues or concerns regarding the return deadline, please contact us as soon as possible.

7. Restocking Fees

We reserve the right to charge a restocking fee of up to 15% on certain returned items, including large furniture or bulky items, to cover the costs of inspection, repackaging, and restocking the product.

8. Customer Support

If you have any questions or need assistance with your return, please reach out to our customer service team:

We are here to help and ensure your satisfaction with our products and services.